Home/Capabilities/Disaster Restoration

Disaster Restoration & Emergency Response

Property Damage? Call Now. We Answer 24/7.

The emergency line is answered 24/7 by a live service. Office hours are Monday–Friday, 8 am–5 pm.

When you call

What Happens Next

A live answering service picks up, day or night.
Your call is routed to AWC’s on-call department.
The on-call team arranges the emergency response for your property.

Before help arrives

What to Do Right Now.

If anyone is hurt or in danger, call 911 first. Then call us.

Get everyone safe.

Leave the building if it is unsafe. Stay out of areas with structural damage, sagging ceilings or standing water.

Stop the water if you safely can.

Shut off the main water valve to limit the damage.

Keep clear of electrical hazards.

Don’t touch switches, outlets or appliances near water. Switch off power at the breaker only if you can reach it from a dry spot.

Document the damage.

Take photos and video before anything is moved or cleaned — your insurance carrier will ask for them.

Protect what you can.

Move documents, electronics and valuables away from water, if it is safe to do so.

General safety guidance. When in doubt, stay out of the building and wait for help.

Before you call

Have This Ready.

Don’t wait to have every answer — call now and we’ll take it from there.

The property address, and the best number to reach you

What happened, and when it started

Who is on site, and how we get access

Your insurance carrier and policy number, if you have them

Roughly how many units or areas are affected

Save our number

Scan with your phone camera to add the 24/7 line to your contacts.

How it works

From the First Call to the Final Punch Item.

One contractor for the emergency response and the reconstruction — fewer parties to coordinate and fewer schedule dependencies outside our control.

Call 24/7

A live answering service routes your call to AWC’s on-call department.

Secure

Board-up, tarping and emergency protection to stop further damage.

Dry out

Drying and stabilization, with certified specialists engaged where certification is required.

Rebuild

Full reconstruction by the same contractor — no handoff when the drying is done.

Hand over

One point of accountability, from the first call to the last punch item.

Water, storm or fire damage right now?

The emergency line is answered 24/7.

Restore and rebuild

A General Contractor, Not a Mitigation-Only Firm.

We self-perform mechanical, plumbing, roofing, electrical and construction. After a loss, the same company carries the job from stabilization to rebuilt.

Certified mitigation work is carried out by certified specialists AWC engages. How each project is staffed is decided project by project.

01Mechanical & HVAC

02Plumbing

03Roofing

04Electrical

05General Construction

06All capabilities

Mechanical & HVAC

HVAC systems, replacement and controls.

Plumbing

Domestic water, drainage and water heaters.

Roofing

Roof repair and replacement.

Electrical

Power, lighting and electrical repair.

General Construction

Framing, drywall, interiors and finish work.

All capabilities

Every trade AWC offers, including welding and fabrication.

After Hurricane Michael — before reconstruction

At scale

Foxwood Apartments, Panama City, FL

A 200-unit HUD apartment community rebuilt after Hurricane Michael.

200

Apartment units

9 days

From landfall to AWC job opened

$10.65M

Project value

Hurricane landfall 10 Oct 2018 · AWC job opened 19 Oct 2018 · Completed 25 Jul 2019

Delivered by AWC

Construction

HVAC

Plumbing

Water heaters

Interiors

For carriers, adjusters & property managers

Capacity to Carry a Large Loss.

The credentials referral partners ask for, in one place. Full detail and licence numbers are on the credentials page.

Bonding

$30M / $60M

Bonded to $30 million single project, $60 million aggregate.

Insurance

General liability $1M
Auto $2M
Umbrella $5M
Workers’ comp $1M

General liability per occurrence.

Licensing

13 states

Licensed general contractor in 13 states.

Experience

Since 2005

Founded in 2005. Partially employee-owned through an ESOP.

Restoration services

Before, During and After the Event.

Restoration is one of AWC’s service lines, alongside the trades.

Questions

Common Questions.

Still unsure? Call the 24/7 line — a live service answers.

Is someone available outside office hours?

Yes. The emergency line, 904-781-7060, is answered 24/7 by a live answering service and routed to AWC’s on-call department. Office hours are Monday to Friday, 8 am to 5 pm.

Do you handle the rebuild, or only the emergency work?

Both. AWC provides emergency response through full reconstruction under one contract, so there is no handoff to a separate general contractor when the drying is done.

Which trades do you perform yourselves?

AWC self-performs mechanical, plumbing, roofing, electrical and construction as a company capability. Certified specialists are engaged where a certification is required, such as certified mitigation work.

Do you work with insurance carriers and adjusters?

Yes — carriers, third-party administrators, public adjusters and restoration consultants. See For Carriers, Adjusters & Property Managers.

Where do you work?

AWC is a licensed general contractor in 13 states: Alabama, Arkansas, Florida, Georgia, Indiana, Maryland, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas and Virginia. Licence details are on the credentials page.

Can we arrange a response agreement before a storm?

Yes. Pre-loss response agreements are set up before an event. See Pre-Loss Planning & Response Agreements.

Non-urgent inquiry

Planning Restoration Work?

For damage that is already stable, or work you are scoping, send a short note and the restoration team will follow up.

Active water, storm or fire damage? Don’t use this form — call now.

Planning ahead? Pre-loss response agreements

This form is for non-urgent inquiries. For emergencies call 904-781-7060, answered 24/7.